FAQ

📦 How long does shipping take?

U.S. Shipping

• Economy Shipping (U.S. only): 5–7 business days

• Standard Shipping (U.S.): 5–10 business days

International Shipping

• Standard International: 5–10 business days
  Delivery times may vary depending on your country’s customs process.

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⏳ How long does it take to process my order?

Each item is made-to-order.

• Processing typically takes 2–5 business days before shipping.

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🌍 Do you offer worldwide shipping?

Yes! Feme Haus ships worldwide using our standard international shipping method.

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🔄 What is your return policy?

Because our products are made-to-order, we do not accept returns or exchanges if you change your mind, ordered the wrong item, or don’t like the style.

However, if your order arrives damaged, incorrect, or defective, we will replace it free of charge. Just contact us within 30 days of receiving your order with photos of the issue.

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📸 What if my item arrives damaged or incorrect?

We’ve got you.
Email us with:

• Your order number

• A clear photo of the issue

• A brief description

We’ll send a replacement right away — no need to ship anything back

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🏡 I typed the wrong shipping address. What do I do?

Please contact us ASAP — orders begin production quickly.
If the item has not shipped yet, we can fix the address.

If it has already shipped, we cannot change the address, and you may need to reorder.

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📬 Will all my items arrive together?

Not always.
Different products may ship from different production partners, so items in your order may arrive separately.

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💸 Do you offer refunds?

Refunds are only issued if:

• An item arrives damaged

• An item is incorrect

• Print/production errors occur

*Please refer to the section "arrives damaged or incorrect"